The study of complaints management and custome satisfaction in Tanzania's telecom sector / Samuel Hudson Mrisha
Material type:
TextPublication details: Wuhan : Wuhan Univertsity of Technology ( China), c2026.Description: xvi, 288 leaves : ill.; 29 cmISBN: - NA
- Customer satrisfaction -- Tanzania
- Complaints (customer service) -- management -- Tanzania
- Customer satisfaction
- SERVQUAL
- Customer trust
- Information Processing Theory
- Service quqlity model
- Research deign -- complaints management
- Telecommunication -- customer services -- Tanzania
- Telecommunication systems -- management -- Tanzania
- customer relations -- management
- THS 384.068809678 MRI
| Cover image | Item type | Current library | Home library | Call number | Status | Barcode | |
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Thesis/Dissertation | Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | THS 384.068809678 MRI (Browse shelf(Opens below)) | Not for loan | 00860028 |
Include supporting tables (Tests of Normality)
Thesis (PhD).- Wuhan University of Technology, c2026.
Includes references leaves 254 - 269.
eng. ( abstract in Chinese)
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