The study of complaints management and custome satisfaction in Tanzania's telecom sector
Mrisha, Samuel Hudson
The study of complaints management and custome satisfaction in Tanzania's telecom sector / Samuel Hudson Mrisha - Wuhan : Wuhan Univertsity of Technology ( China), c2026. - xvi, 288 leaves : ill.; 29 cm.
Include supporting tables (Tests of Normality)
Thesis
Includes references leaves 254 - 269.
eng. ( abstract in Chinese)
NA TZS 50,000/=
Customer satrisfaction--Tanzania
Complaints (customer service)--Tanzania--management
Customer satisfaction
SERVQUAL
Customer trust
Information Processing Theory
Service quqlity model
Research deign--complaints management
Telecommunication--Tanzania--customer services
Telecommunication systems--Tanzania--management
customer relations--management
THS 384.068809678 MRI
The study of complaints management and custome satisfaction in Tanzania's telecom sector / Samuel Hudson Mrisha - Wuhan : Wuhan Univertsity of Technology ( China), c2026. - xvi, 288 leaves : ill.; 29 cm.
Include supporting tables (Tests of Normality)
Thesis
Includes references leaves 254 - 269.
eng. ( abstract in Chinese)
NA TZS 50,000/=
Customer satrisfaction--Tanzania
Complaints (customer service)--Tanzania--management
Customer satisfaction
SERVQUAL
Customer trust
Information Processing Theory
Service quqlity model
Research deign--complaints management
Telecommunication--Tanzania--customer services
Telecommunication systems--Tanzania--management
customer relations--management
THS 384.068809678 MRI