The study of complaints management and custome satisfaction in Tanzania's telecom sector (Record no. 12907)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01231nam a2200313 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | NA |
| Terms of availability | TZS 50,000/= |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | THS 384.068809678 MRI |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Mrisha, Samuel Hudson |
| 245 ## - TITLE STATEMENT | |
| Title | The study of complaints management and custome satisfaction in Tanzania's telecom sector |
| Statement of responsibility, etc | / Samuel Hudson Mrisha |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Wuhan : |
| Name of publisher | Wuhan Univertsity of Technology ( China), |
| Year of publication | c2026. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xvi, 288 leaves : |
| Other physical details | ill.; |
| Dimensions | 29 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Include supporting tables (Tests of Normality) |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis |
| Degree type | (PhD).- |
| Name of granting institution | Wuhan University of Technology, |
| Year degree granted | c2026. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes references leaves 254 - 269. |
| 546 ## - LANGUAGE NOTE | |
| Language note | eng. ( abstract in Chinese) |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer satrisfaction |
| Geographic subdivision | Tanzania |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Complaints (customer service) |
| Form subdivision | management |
| Geographic subdivision | Tanzania |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer satisfaction |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | SERVQUAL |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer trust |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Information Processing Theory |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Service quqlity model |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Research deign |
| Form subdivision | complaints management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Telecommunication |
| Form subdivision | customer services |
| Geographic subdivision | Tanzania |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Telecommunication systems |
| Form subdivision | management |
| Geographic subdivision | Tanzania |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | customer relations |
| Form subdivision | management |
| 942 ## - ADDED ENTRY ELEMENTS | |
| Item type | Thesis/Dissertation |
| Withdrawn status | Lost status | Damaged status | Not for loan | Permanent Location | Current Location | Date acquired | Source of acquisition | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 20/07/2026 | Donated by Dr Mrisha | THS 384.068809678 MRI | 00860028 | 20/07/2026 | Thesis/Dissertation |