Results of search for 'su:"customer relations"' › Mzumbe University Library catalog

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1.	Image from Amazon.com Image from Coce	Achieving service excellence : strategies for healthcare /Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton and the Foundation of the American College of Healthcare Executives, edited by Anthony R. Kovner and Duncan Neuhauser by Fottler, Myron D The Foundation of the American College of Healthcare Executives Ford, Robert C. 1945-, (editor) Heaton, Cherrill P, ( author) The Foundation of the American College of Healthcare Executives Series: ; volume 3 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: Pentagon Press, 2006 Availability: Items available for loan: Mzumbe University Main Campus Library (3)Location, call number: REF 362.1068 FOT, ... Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com Image from Coce	Empowering the customer : the citizen in public sector reform / Victor Ayeni. by Ayeni, Victor Series: Managing the public service strategies for improvement series ; no. 13 Material type: Text Publication details: London : Commonwealth Secretariat, 2000 Availability: Items available for loan: Mzumbe University Main Campus Library (3)Location, call number: 352 AYE, ... Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com Image from Coce	Achieving service excellence : strategies for healthcare /edited by Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton, Anthony R. Kovner and Duncan Neuhauser by Ford, Robert C. 1945-, (editor) Heaton, Cherrill P, (editor) Material type: Text Publication details: New Delhi: Pentagon Press, 2006 Availability: Items available for loan: Mzumbe University Main Campus Library (2)Location, call number: 362.1068 FOT, ... Place hold Save to lists Add to cart (remove)
4.	Image from Amazon.com Image from Coce	The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld and Thomas Teal. by Reichheld, Frederick F Teal, Thomas, 1937- Material type: Text Publication details: Boston, Mass. : Harvard Business School Press, c1996 Online resources: Click here to access online Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.4 REI. Place hold Save to lists Add to cart (remove)
5.	Image from Amazon.com Image from Coce	Relationship marketing : management of customer relationships / Manfred Bruhn. by Bruhn, Manfred Material type: Text Language: English Publication details: Harlow, England ; New York : Pearson Education/Financial Times, c2003 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.812 BRU. Place hold Save to lists Add to cart (remove)
6.	Image from Amazon.com Image from Coce	Principles of marketing / Philip Kotler, Gary Armstrong by Kotler, Philip Armstrong, Gary Edition: 12th ed. Material type: Text Publication details: New Delhi : Prentice Hall, ©2008 Availability: Items available for loan: Mzumbe University Main Campus Library (4)Location, call number: 658.8 KOT, ... Place hold Save to lists Add to cart (remove)
7.	Image from Amazon.com Image from Coce	Principles of marketing / Philip Kotler and Gary Armstrong by Kotler, Philip Edition: 10th ed. Material type: Text Publication details: New Delhi : Prentice Hall of India., ©2004 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 KOT. Place hold Save to lists Add to cart (remove)
8.	Image from Amazon.com Image from Coce	Principles of marketing / Philip Kotler and Gary Armstrong. by Kotler, Philip Armstrong, Gary Edition: 9th ed. Material type: Text Publication details: Upper Saddle River, N.J. : Prentice Hall, c2001 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 KOT. Place hold Save to lists Add to cart (remove)
9.	Image from Amazon.com Image from Coce	CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers / Paul Greenberg. by Greenberg, Paul Edition: 4th ed. Material type: Text Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.812 GRE. Place hold Save to lists Add to cart (remove)
10.	Image from Amazon.com Image from Coce	Defying the limits : reaching new heights in customer relationship management / Montgomery Research, Inc. and Andersen Consulting by Montgomery Research, Inc Andersen Consulting Material type: Text Publication details: San Francisco : Montgomery Research, Inc., c2000 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.812 DEF. Place hold Save to lists Add to cart (remove)
11.	Image from Amazon.com Image from Coce	Principles of marketing / Philip Kotler and Gary Armstrong by Kotler, Philip Armstrong Gary Edition: 3rd ed. Material type: Text Publication details: New Delhi : Prentice Hall of India., ©2012 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 KOT. Place hold Save to lists Add to cart (remove)
12.	Image from Amazon.com Image from Coce	Marketing / A customer-centric approach Montrose S. Sommers and James G. Barnes by Sommers Montrose S Barners, Jim Material type: Text Publication details: Toronto : McGraw -hill , c2007 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 SOM. Place hold Save to lists Add to cart (remove)
13.	Image from Amazon.com Image from Coce	Principles of marketing / Philip, Kotler, Gary Armstrong, John Sounders, and Veronica Wong by Kotler, Philip Armstrong, Gary Sounders, John Wong, Veronica Edition: 2nd ed. Second European edition Material type: Text Publication details: Prentice-Hall Europe : London, c1999 Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.8 PRI. Place hold Save to lists Add to cart (remove)
14.	Image from Amazon.com Image from Coce	The freedom economy : gaining the M-commerce edge in the era of the wireless Internet / Peter Keen, Ron Mackintosh. by Keen, Peter G. W Mackintosh, Ron Material type: Text Publication details: Berkeley, Calif., U.S.A. : Osborne/McGraw-Hill, c2001 Other title: Gaining the M-commerce edge in the era of the wireless Internet Online resources: Click here to access online Click here to access online Click here to access online Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 330 KEE. Place hold Save to lists Add to cart (remove)
15.	Image from Amazon.com Image from Coce	Customer centricity : focus on the right customers for strategic advantage / Peter Fader. by Fader, Peter S Series: Wharton Executive Essentials Edition: 3rd ed. Material type: Text Publication details: Pennsylvania : Wharton School Press, 2020 Availability: Items available for loan: Mzumbe University Tanga Campus College (3)Location, call number: 658.812 FAD, ... Place hold Save to lists Add to cart (remove)
16.	Image from Amazon.com Image from Coce	Customer relationship management: Samit Chakravorti . a global approach / by Chakravorti, Samit Chakravorti, Samit (Author) Material type: Text Publication details: Los Angeles : SAGE, c 2023 Availability: Items available for loan: Mzumbe University Tanga Campus College (3)Location, call number: 658.812 CHA, ... Place hold Save to lists Add to cart (remove)
17.	Image from Amazon.com Image from Coce	Meeting customer needs /Ian Smith by SMITH, I. (Author) Edition: 3rd ed. Material type: Text Publication details: Oxford: Elsevier Butterworth-Heinemann, c 2003 Availability: Items available for loan: Mzumbe University Tanga Campus College (1)Location, call number: 658.812 SMI. Place hold Save to lists Add to cart (remove)
18.	Image from Amazon.com Image from Coce	Adoption and implementation of al in customer relationship management/ edited by Surabhi Singh by Singh, Surabhi Material type: Text Publication details: Hershey: IGI Global., c2022 Availability: Items available for loan: Mzumbe University Main Campus Library (3)Location, call number: 658.812 ADO, ... Place hold Save to lists Add to cart (remove)
19.	Image from Amazon.com Image from Coce	Customer-centric marketing : build relationships, create advocates and influence your customers / Aldo Cundari. by Cundari, Aldo Material type: Text Publication details: New Jersey: Wiley., c2015 Availability: Items available for loan: Mzumbe University Tanga Campus College (5)Location, call number: 658..812 CUN, ... Place hold Save to lists Add to cart (remove)
20.	Image from Amazon.com Image from Coce	The customer centricity playbook : implement a winning strategy driven by customer lifetime value Peter S. Fader (Author) Sarah Toms (Author) by FADER, P TOMS, Sarah Material type: Text Publication details: Philadelphia : Wharton Digital Press, C. 2018 Availability: Items available for loan: Mzumbe University Tanga Campus College (3)Location, call number: 658.8121 FAD, ... Place hold Save to lists Add to cart (remove)

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