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	1.	Image from Amazon.com Image from Coce	Services marketing : integrating customer focus across the firm/ Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D Gremler..- by Zeithaml Valarie A Bitner, Mary Jo and Gremler, Dwayne D. - Edition: 6th.ed. Material type: Text Publication details: New York McGraw- Hill publishing c2013 Availability: No items available. Save to lists Add to cart (remove)
	2.	Image from Amazon.com Image from Coce	Services marketing : integrating customer focus across the firm/ Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D Gremler..- by Zeithaml Valarie A Bitner, Mary Jo and Gremler, Dwayne D. - Edition: 6th.ed. Material type: Text Publication details: New York McGraw- Hill publishing c2013 Availability: Items available for loan: Mzumbe University Dar es Salaam Campus Library (5)Location, call number: 658.8 ZEI, ... Place hold Save to lists Add to cart (remove)

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