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	1.	Image from Amazon.com Image from Coce	Services marketing : concepts, strategies, and cases / K. Douglas Hoffman, and John Bateson by Hoffman, K. Douglas Bateson, John Edition: 6th edition. Material type: Text Publication details: Boston: Cengage, c 2024 Availability: Items available for loan: Mzumbe University Tanga Campus College (3)Location, call number: 658.8 BAT, ... Place hold Save to lists Add to cart (remove)
	2.		Services marketing : integrating customer focus across the firm/ Valarie A. Zeithaml and Mary Jo Bitner.- by Zeithaml Valarie A Bitner, Mary Jo Edition: 3rd.ed. Material type: Text Publication details: New Delhi Tata McGraw- Hill publishing c2003 Availability: Items available for loan: Mzumbe University Dar es Salaam Campus Library (4)Location, call number: 658.8 ZEI, ... Place hold Save to lists Add to cart (remove)
	3.	Image from Amazon.com Image from Coce	Services marketing : integrating customer focus across the firm/ Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D Gremler..- by Zeithaml Valarie A Bitner, Mary Jo and Gremler, Dwayne D. - Edition: 6th.ed. Material type: Text Publication details: New York McGraw- Hill publishing c2013 Availability: No items available. Save to lists Add to cart (remove)
	4.	Image from Amazon.com Image from Coce	Services marketing : integrating customer focus across the firm/ Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D Gremler..- by Zeithaml Valarie A Bitner, Mary Jo and Gremler, Dwayne D. - Edition: 6th.ed. Material type: Text Publication details: New York McGraw- Hill publishing c2013 Availability: Items available for loan: Mzumbe University Dar es Salaam Campus Library (5)Location, call number: 658.8 ZEI, ... Place hold Save to lists Add to cart (remove)