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	1.	Image from Amazon.com Image from Coce	Services marketing : Integrating customer focus across the firm / Valarie A. Zeithaml and Mary Jo Bitner by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text Publication details: New Delhi : Tata McGraw-Hill, c2003 Availability: Items available for loan: Mzumbe University Main Campus Library (4)Location, call number: 658.8 ZEI, ... Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com Image from Coce	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text Publication details: Boston : McGraw-Hill/Irwin, c2006 Online resources: Click here to access online Click here to access online Click here to access online Availability: Items available for loan: Mzumbe University Main Campus Library (4)Location, call number: 658.8 ZEI, ... Place hold Save to lists Add to cart (remove)
	3.	Image from Amazon.com Image from Coce	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler by Zeithaml, Valarie A Gremler, Dwayne D Bitner, Mary Jo Edition: 4th ed. Material type: Text Publication details: Boston: McGraw Hill/ Irwin, c2006 Availability: Items available for loan: Mzumbe University-Mbeya Campus Library (2)Location, call number: 658.8 ZEI, ... Place hold Save to lists Add to cart (remove)
	4.		Services marketing : integrating customer focus across the firm/ Valarie A. Zeithaml and Mary Jo Bitner.- by Zeithaml Valarie A Bitner, Mary Jo Edition: 3rd.ed. Material type: Text Publication details: New Delhi Tata McGraw- Hill publishing c2003 Availability: Items available for loan: Mzumbe University Dar es Salaam Campus Library (4)Location, call number: 658.8 ZEI, ... Place hold Save to lists Add to cart (remove)
	5.	Image from Amazon.com Image from Coce	Services marketing : integrating customer focus across the firm/ Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D Gremler..- by Zeithaml Valarie A Bitner, Mary Jo and Gremler, Dwayne D. - Edition: 6th.ed. Material type: Text Publication details: New York McGraw- Hill publishing c2013 Availability: No items available. Save to lists Add to cart (remove)
	6.	Image from Amazon.com Image from Coce	Services marketing : integrating customer focus across the firm/ Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D Gremler..- by Zeithaml Valarie A Bitner, Mary Jo and Gremler, Dwayne D. - Edition: 6th.ed. Material type: Text Publication details: New York McGraw- Hill publishing c2013 Availability: Items available for loan: Mzumbe University Dar es Salaam Campus Library (5)Location, call number: 658.8 ZEI, ... Place hold Save to lists Add to cart (remove)